Refund Policy

At Becsy, we are committed to providing high-quality products and a positive shopping experience. Due to the personal-care nature of our products, we have specific guidelines regarding refunds and returns.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. After this period, orders are processed and prepared for shipment and cannot be canceled.

Returns

Due to hygiene and personal-care standards, we do not accept returns on products that have been opened, used, tested, or removed from their original packaging.

Customers are responsible for return shipping costs unless the product arrived damaged or defective.

Damaged or Defective Products

If your product arrives damaged or has a verified manufacturing defect, you must contact us within 14 days of delivery.

To request assistance, you must provide:

• Order number

• Clear photos or videos showing the issue

• A description of the problem

We will review each request individually and determine the appropriate resolution, which may include a replacement or refund.

Refund Restrictions

Refunds will not be provided for:

• Products that have been used, opened, or altered

• Change of mind

• Incorrect use or failure to follow product instructions

• Personal preference after purchase

• Minor cosmetic differences that do not affect functionality

• Damage caused after delivery

• Incorrect shipping information provided by the customer

Refund Approval

All refund requests are reviewed before approval. [Your Store Name] reserves the right to deny refund requests that do not meet the requirements of this policy.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing.

Contact Us

For questions regarding refunds or your order, contact us:

Email: hellobecsy@gmail.com